Guarantee Policy

To remove any doubt from our potential customers, Casa Elvira introduced guarantee of repayment of the advance. Thus, any tourist who notice differences between the information on the site and the reality receives back the amount paid. All the tourists who visited Casa Elvira have seen that the images on our site reflects 100% reality and are not faked or “adjusted” to attract tourists in an incorrect way.

Moreover, we extended warranty:

– You made a reservation for a minimum of two nights, paid in advance

– You have reached Casa Elvira

– You have benefited from accommodation and meal on the first evening

– Some of them does not thanked you,  deceived expectations or was not consistent with what we present on site,

then

WE RETURN FULL AMOUNT PAID AND WE ASSUME ALL LOSSES!*

(*with one condition: to explicitly mention dissatisfaction produced, so we can correct in the future)

Regarding meals, we keep the same policy: if you do not like what you ordered, you get money back. And if the food is not enought, the supplement is on the house!